Quality Operations

Quality Operations Director: Shawn Carr

The Quality Operations Department is a newly structured division under the Office of Holistic Services that focuses on four primary programs: Healthcare Education and Training, Continuous Quality Improvement (CQI), Electronic Health Record (EHR) and ODRC Medicaid. One of the primary purposes of separating these four programs from the core disciplines is to further develop and emphasize the value of these services within our healthcare system. Additionally, these are the primary programs that are considered shared services among all healthcare disciplines, which further supports our mission of acquiring a truly holistic approach to patient care.

Health Education and Training

The Healthcare Education and Training program continually assesses ODRC’s healthcare departmental needs to provide the most up-to-date, evidence-based educational opportunities available. Additionally, the program staff assists in the development and promotion of course educational materials and continuing education opportunities for our licensed healthcare professionals.

The Healthcare Education staff are also the first point of contact for university healthcare degree programs and students seeking internship placement within one of the ODRC institutions. Those students interested in applying for a healthcare internship opportunity can submit an application at https://www.drc.ohio.gov/internships.

Continuous Quality Improvement (CQI)

ODRC’s Continuous Quality Improvement program is an internal review program that systematically assesses and improves the quality of healthcare services within the department across all disciplines. The program institutes a comprehensive prospective, retrospective, and concurrent system of internal review that:

  • Collects, trends, and analyzes defined and situational data; and
  • Uses continuous quality improvement tools and techniques to 1) identify, plan, study, and remedy problems/processes in the healthcare system, 2) intervene with strategies to correct or improve these problems/processes, and 3) reassess for desired results.


Electronic Health Records (EHR)

ODRC’s current EHR vendor is Fusion. The EHR supports all healthcare patient documentation related to medical, mental health, recovery, dental, and sex offender services.


ODRC, in collaboration with the Ohio Department of Medicaid, has developed a Medicaid Pre-Release Enrollment Program (MPREP) to eligible incarcerated individuals prior to release. Individuals eligible for pre-release care management are assigned a Care Manager by their Managed Care Plan (MCP).  The Care Manager will video or teleconference with the member 7-14 days pre-release to develop a transition plan (i.e., schedule doctor’s appointments in the community, provide access to transportation, and connect the member to other community services).