The Constituent Affairs Section “CAS” will address your general questions or concerns about incarcerated persons. A constituent should contact CAS when they have already tried to reach the institution directly or you want to share information but keep your identity private. Some issues may require us to consult with the appropriate subject matter experts before responding back to you. You can reach us by utilizing our online request form by clicking here. To expedite the processing of your inquiries, we strongly encourage you to contact us through our web form with your concerns rather than calling or sending a letter. If you do not have access to be able to complete the web form, your other option can be the Family Line 614-752-1161. Please know that the Family Line will be utilized to take your message and pass along to a subject matter expert.
Please note: The Constituent Affairs Section is available during normal business hours Monday through Friday and is closed on all state holidays. Our online request form is always available. We attempt to respond to all phone calls and web submissions as promptly as possible. We appreciate your patience in awaiting a response.
**We require all the following information to ensure we can promptly address your inquiry:
- Details of your question, complaint, or concern.
- The name and Incarcerated individuals Ohio Department of Rehabilitation and Correction inmate identification number or DOB.
- The name of the facility to which your inquiry pertains.
- Your contact information.
Failure to provide all the required information may delay our ability to provide prompt attention to your inquiry. Thank you and we look forward to assisting you with your question or concern.